When a customer calls your restaurant, DineAI answers, takes their order, and sends it directly to your Toast POS — complete with every modification, special instruction, and customer detail. No manual entry. No transcription errors. No ticket delays.
The Toast POS AI integration connects DineAI's restaurant phone answering system with a Toast-based ordering workflow. DineAI uses the restaurant's menu structure to understand items, modifiers, sizes, special instructions, and order types during customer phone calls.
Instead of asking staff to listen to a voicemail or manually retype a phone order, DineAI captures the order in a structured format. The goal is to preserve the same operational details a Toast user expects: item names, quantities, modifiers, pickup timing, customer information, and notes for the kitchen.
Restaurants should use the Toast integration when phone orders need to fit into an existing kitchen workflow. It is most useful for busy takeout restaurants, pizza and casual dining operators, catering-heavy restaurants, and multi-location teams that want consistent phone coverage without changing their POS stack.
Before going live, DineAI can be tested against the restaurant's real menu and common order patterns. That helps confirm that modifiers, sizes, sides, prep notes, and transfer rules match how the kitchen already works. The goal is not to add a second ordering process, but to make phone orders behave more like normal Toast orders.
Your DineAI receptionist picks up within 1 second. It greets the customer by name if they've called before, and starts taking their order naturally.
The AI handles modifications ("no onions, extra sauce on the side"), substitutions, catering quantities, and special dietary requests — all in natural conversation.
The complete order appears in your Toast kitchen display within seconds. Item names, quantities, modifiers, and special instructions are all preserved exactly as the customer said them.
Your kitchen team sees the ticket just like any other Toast order. No re-entry, no confusion, no missing details. It works with your existing menu items and categories.
Connect your Toast account
Sign up for DineAI and link your Toast POS with a few clicks. No API keys to manage.
Import your menu
DineAI automatically pulls your menu from Toast — items, prices, modifiers, everything. No manual data entry.
Go live
Pick your AI voice, set your greeting, and start receiving AI-handled phone orders. The whole process takes about 15 minutes.
invite-only setup review. Works with your existing Toast setup. Cancel anytime.